Hold'em Coach support

Go to Settings → Gameplay → Coaching profile and pick UTH Basic Strategy, Balanced Strategy or Disciplined Strategy. At the table you can also tap the brain pill and choose "Use … strategy". The profile is locked during an active hand, so switch between hands. All three profiles are free.

Yes, once you have completed 50 hands (the Fifty Strong achievement). Turn off Settings → Gameplay → Coach strategy, or use the brain pill at the table. With the coach off you get no live advice, no debrief comparison and no alignment tracking, and those hands don't earn Daily Stars.

You can place a 3× preflop bet yourself, but none of the three profiles recommends it. Preflop advice is always Bet 4× or Check, flop advice is Bet 2× or Check, and the final turn-and-river advice is Bet 1× or Fold.

It is the Coach Academy card on the lobby floor, next to the casinos. You can also open it from Settings → Lobby → Open Coach Academy or from the casino menu. There are 10 lessons worth up to 4,250 practice chips in total. If you hid the card, turn Show Coach Academy card back on in Settings → Lobby.

Yes. Hold'em Coach saves the hand in progress. Open the app and you return to the same table and street.

No. Hold'em Coach uses virtual practice chips only. There is no real-money gambling, no cash-out and no prizes of real-world value. The app is intended for adults 18 and over.

Go to Settings → Purchases → Restore Purchases, signed in with the same Apple ID or Google account you bought with. This restores Coach+ and Remove Ads.

Chip packs are consumable, so Restore Purchases can't bring them back. Email hello@suenainteractive.com with your App Store or Google Play order ID and the pack you bought, and we will put it right.

In the app, go to Settings → Purchases → Manage Coach+. On iPhone you can also use Settings → [your name] → Subscriptions. On Android, open Google Play → Payments & subscriptions → Subscriptions. Uninstalling the app does not cancel the subscription. Practice chips already credited stay in your bankroll after you cancel.

Yes. Eligible new subscribers get 7 days free on either plan. After the trial, Coach+ costs $1.99 a month or $11.99 a year in the US (prices vary by region) and renews automatically unless you cancel at least 24 hours before the period ends.

Ask Coach on every coached hand (10 messages a day), 50,000 practice chips every day, 2× chips on chip packs (stacking with sales), 1.5× daily streak check-ins, a Coach+ badge on the leaderboards, and no interstitial ads while active. Rewarded videos stay optional.

Full-screen interstitial ads can appear between hands (after your first few hands of a session, then no more than one every 8 minutes) and after you end a session. There are no banner ads. Remove Ads ($3.99 in the US, one time) or an active Coach+ subscription stops interstitials. Rewarded videos for free chips are always optional.

Free chips are 1,000 every 4 hours, and the timer runs from your last claim. Claim them from the lobby. To get a reminder, turn on Settings → Notifications → Free chips ready.

Check in each day to build a streak. Day one pays 2,000 chips, and each day adds 250 more, up to 3,750 a day from day 8. Days 7, 14 and 30 add milestone bonuses of 3,000, 5,000 and 10,000. Coach+ multiplies check-ins by 1.5×.

Open Today's Leaderboard (the ★ pill in the lobby, or the casino menu at the table) and tap your profile. Your name can be up to 24 characters, and there are 50 avatars and 12 ring colours. The country flag is set automatically from your App Store or Google Play country (or your device region) and is shown by default. Pick a different country, or choose "Prefer not to show" to hide it.

You earn 1 star for each hand where you followed the coach on every decision. If you also win that hand with a straight or better you get bonus stars: +1 for a straight or flush, +2 for a full house, +3 for quads, +5 for a straight flush and +10 for a royal flush. Coach Academy hands and hands with the coach off don't score.

The Daily board resets at 08:00 UTC for everyone, not at your local midnight. Weekly follows the ISO week, and Lifetime never resets. The top three each day can claim practice-chip rewards after the day ends.

You can keep playing offline. Stars are saved on your phone. When you're back online, open the casino menu and tap Retry connection to sync your stars and refresh the board.

On iPhone, open Settings → Game Center for Achievements and Leaderboards. There are 11 achievements, each paying practice chips, plus Lifetime Hands and Biggest Hand Win leaderboards.

Coach+ includes 10 messages a day, reset at local midnight. The limit doesn't change with chip packs or other purchases.

Ask Coach can show a "temporarily unavailable" or "at capacity" message when demand is high or during maintenance. Try again a little later. The rest of the app, including the free Coach Debrief, keeps working.

Questions about the hand on screen: dealer outs, why the coach chose a line, what-if spots and how another profile would have played it. Ask Coach declines off-topic requests. It is not a general chatbot.

Ask Coach is powered by Google Gemini. Each message sends that hand's details, your leaderboard nickname, an optional summary of your play stats, your question and the earlier messages in the thread. See the privacy policy for the full list.

On iPhone, yes. Your bankroll, hand history (including Ask Coach threads), sessions, a hand in progress, settings and your leaderboard account sync automatically through your private iCloud account. Make sure your iPhone is signed in to iCloud, then use Settings → iCloud Sync → Sync Now to force a sync. On Android there is no cloud sync, though Android's own backup may restore app data on a new phone.

Open Coach Report and tap Clear History. This removes all saved hand history and ends your active session. There is no option to reset your bankroll or streak.

On iPhone, your data is kept in your iCloud account, so reinstalling restores it. To remove the iCloud copy, go to iOS Settings → [your name] → iCloud → Manage storage (or Manage Account Storage) → Hold'em Coach.

There is no in-app button for this yet. Email hello@suenainteractive.com and we will delete your leaderboard profile and star history from our servers. See how to delete your data for everything else.