Help center
Support & privacy for every Suena app
Find support answers and the privacy policy for each app, or email us. A real person at Suena Interactive reads every message.
Choose your app
Contact
Email us
We usually reply within 2–3 business days. Tell us which app you’re using, your device and iOS or Android version, and the app version (shown in each app’s Settings).
Suena Interactive LLC · Maricopa County, Arizona, USA
Terms
Our iPhone apps are licensed under Apple’s standard Licensed Application End User License Agreement. Purchases, billing and refunds are handled by the App Store or Google Play (see the Google Play Terms of Service). Subscription terms for Coach+ and CombDoku+ are on each app's support page.
Casino-style apps
Virtual chips only. No real-money gambling and no prizes of real-world value. 18+.
Quick answers
Common questions across our apps
For anything app-specific, open that app’s support page above.
How do I restore a purchase?
Restore Purchases brings back non-consumable items and subscriptions on the same Apple Account. In CombDoku it’s in Settings → Purchases or on the Store screen (CombDoku+ and Remove Ads). In Shapes Blast! it’s at the bottom of the Store (Remove Ads). Consumable packs, such as hints or power-ups, can’t be restored.
Does deleting an app delete my data?
Not always. Deleting an app removes what’s stored on your device, but some things stay: CombDoku keeps your profile in the Keychain, syncs progress through iCloud and stores leaderboard data on our servers; Shapes Blast! keeps three small Keychain markers. Each app’s privacy policy explains exactly what remains and how to remove it.
How do I ask you to delete my CombDoku leaderboard profile?
Email hello@suenainteractive.com with the subject “CombDoku data deletion” and your display name. We’ll delete your profile, scores and Daily Challenge results and confirm by email.
Are your casino-style apps real-money gambling?
No. Hold’em Coach and the upcoming Blackjack Coach! use virtual chips only. There is no real-money gambling, no cash-out and no prizes of real-world value. They are intended for adults 18 and over.
How do I cancel a subscription?
Subscriptions are billed by Apple or Google. On iPhone, open Settings → [your name] → Subscriptions (CombDoku also links there from Settings → Purchases). On Android, open Google Play → Payments & subscriptions.
How do I get a refund?
Purchases are processed by the App Store or Google Play, so refunds are handled by them. On iPhone, use reportaproblem.apple.com.
How do I stop personalized ads?
On iPhone, go to Settings → Privacy & Security → Tracking and turn off tracking for the app. You’ll still see ads, but they won’t be personalized using your advertising identifier.